[mk_page_section bg_image=”https://staging.syncsite.net/wp-content/uploads/2014/09/bg-overlay.png” attachment=”fixed” bg_position=”center center” section_id=”page-header” sidebar=”sidebar-1″ first_page=”false” last_page=”false”][vc_column][mk_page_title_box page_title=”Support” section_height=”100″ font_color=”#ffffff” font_weight=”bold” underline=”false” padding=”0″][/vc_column][/mk_page_section][vc_row][vc_column][mk_padding_divider size=”20″][vc_column_text]Syncsite provides online, email and telephone support to meet all issues. To find the best avenue for submitting your issue, read our support area descriptions below.[/vc_column_text][mk_fancy_title color=”#1b75bc” size=”30″ font_weight=”bold” font_style=”inhert” margin_bottom=”18″ font_family=”none”]Web Portal[/mk_fancy_title][vc_column_text css=”.vc_custom_1552400017425{margin-bottom: 0px !important;}”]If your problem is related to general support, testing and development, access our Web Portal to document the issue and a ticket will be generated and assigned for follow-up. If you do not have access to the web portal, simply request access by calling our Support line at 727-954-3800, Option 2.[/vc_column_text][mk_button icon=”mk-li-web” url=”https://saleslogix.syncsite.net/SLXCustomerPortal/Login.aspx?ReturnUrl=%2fslxcustomerportal” target=”_blank” el_class=”support-call-us” bg_color=”#1b75bc”]Access Web Portal[/mk_button][mk_padding_divider][/vc_column][/vc_row][mk_page_section bg_image=”https://staging.syncsite.net/wp-content/uploads/2019/02/syncsite-network.jpg” bg_color=”#eeeeee” bg_position=”center center” bg_repeat=”repeat-x” bg_stretch=”true” enable_3d=”true” padding_top=”50″ padding_bottom=”50″ section_id=”ie-bg-blue” sidebar=”sidebar-1″ first_page=”false” last_page=”false”][vc_column][mk_fancy_title color=”#ffffff” size=”30″ font_weight=”bold” font_style=”inhert” margin_bottom=”18″ font_family=”none”]Email[/mk_fancy_title][vc_column_text el_class=”font-white”]If you’re experiencing an error, or need general support, send us an email. We will begin to craft a solution to your problem within 24 hours. Please be sure to include in your email the issue you are experiencing, what task you were performing when the error occurred; the time of the error; and a screenshot of the error, if possible.[/vc_column_text][mk_button icon=”mk-li-mail” url=”mailto:support@syncsite.net” id=”white-button” bg_color=”#ffffff” text_color=”dark”]Click here to view[/mk_button][/vc_column][/mk_page_section][vc_row][vc_column][mk_padding_divider][mk_fancy_title color=”#1b75bc” size=”30″ font_weight=”bold” font_style=”inhert” margin_bottom=”18″ font_family=”none”]Phone[/mk_fancy_title][vc_column_text css=”.vc_custom_1550675897783{margin-bottom: 0px !important;}”]For immediate assistance, you can reach our Support desk by dialing (727) 954-3800, option 2. Our Support hours are Monday – Friday from 8 am – 5:30 pm EST.[/vc_column_text][mk_button icon=”mk-li-call” url=”callto:7279543800″ el_class=”support-call-us” bg_color=”#1b75bc”]Call Us (727) 954-3800, Option 2[/mk_button][mk_padding_divider][/vc_column][/vc_row][mk_page_section bg_image=”https://staging.syncsite.net/wp-content/uploads/2019/02/syncsite-network.jpg” bg_color=”#eeeeee” bg_position=”center center” bg_repeat=”repeat-x” bg_stretch=”true” enable_3d=”true” padding_top=”50″ padding_bottom=”50″ section_id=”ie-bg-blue” sidebar=”sidebar-1″ first_page=”false” last_page=”false”][vc_column][mk_fancy_title color=”#ffffff” size=”30″ font_weight=”bold” margin_bottom=”18″ font_family=”none”]Support Docs[/mk_fancy_title][vc_column_text el_class=”font-white” css=”.vc_custom_1552485827437{margin-bottom: 0px !important;}”]Click here to view various support docs related to Infor CRM and more.[/vc_column_text][mk_button icon=”mk-icon-arrow-circle-right” url=”https://staging.syncsite.net/support-docs/” target=”_blank” id=”white-button” bg_color=”#ffffff” text_color=”dark”]Click here to view[/mk_button][/vc_column][/mk_page_section]